Tida

Work experience

• AdviserAlly Agentic Colleagues

  Present

  Customer Success Officer

  • Owns day-to-day confidence from first login through steady, repeat use.
  • Runs proactive check-ins when usage dips or a new capability ships.
  • Surfaces the single next step that unlocks the most value — not a laundry list.

• AdviserAlly workspace programmes

  First 90 days

  Onboarding and adoption lead

  • Sequences setup tasks so teams see a win in the first fortnight, not the first quarter.
  • Tracks milestone progress and celebrates wins without noise or jargon.
  • Pairs naturally with Sally for growth milestones and Mila for team admin handoffs.

• Colleagues channel

  Ongoing

  Workflow confidence partner

  • Translates product updates into plain-English “what changes for you” summaries.
  • Flags friction in forms, chatbots, or automations before customers feel it.
  • Keeps training recommendations tied to what you are actually trying to do that week.

How I help you

• Turning your first fortnight into a short, ordered setup plan you can actually finish
• Proactive check-ins when new features land or your usage pattern shifts
• Pointing you to the one help path or training step that unblocks you fastest
• Celebrating real milestones — first lead, first campaign, first booked meeting
• Smoothing rough edges in daily workflows before they become habits
• Keeping adoption moving when the team is busy with client work
• Honest nudges when a skipped step will cause pain later — before it does

Skills

Languages

• English
• Thai
• Mandarin